Agreement & Disclosure Statement
The Agreement and Disclosure Statement explains the terms and conditions of Tulane University Accounts Receivable accounts. The student and anyone accepting financial responsibility for an account should carefully read this document.
When you initially register as a student at Tulane University, you establish an open-end account with Tulane through its Accounts Receivable Office. This agreement is a statement of the terms and conditions of that account, as well as a statement of your rights and responsibilities regarding that account. We recommend that you keep this agreement for your own reference. In the agreement, the words "we," "our," "us," "Tulane" and "University" refer to Tulane University. The words "you," "your" and "student" refer to you, the student or account holder. The word "agreement" refers to this Agreement and Disclosure Statement.
- Applicability - Your open-end account is the instrument through
which Tulane will process all of your financial transactions with Tulane
University. The terms of this agreement apply to all purchases, charges, fees,
fines, tuition and loans made or obtained by you, made or obtained by someone
else with your permission, or assessed to you, by, from, or with respect to
Tulane (collectively referred to as "Charges" and individually as "Charge"),
including, but not limited to:
a) Tuition and fees;
b) Housing charges, including Aron Residences, Willow Residences and TUMC Housing/Deming Pavilion;
c) Board plan charges;
d) Medical/hospitalization insurance;
e) Bookstore, McAlister Market, Le Gourmet, Technology Connection;
f) Student Health Center charges;
g) Library fines;
h) Traffic fines;
i) Short-term student loans;
j) Educational Resource Center
- Promise to Pay - You promise to pay the total amount of all Charges. You also promise to pay all FINANCE CHARGES and other fees and expenses due under this agreement.
- Notices - You agree to keep us informed of any change in your
address. If we mail you a letter, notice, or statement to the last address you
have given us, you agree that you will be bound by the information contained in
that mailing. All notices or letters sent to us must be sent to:
35 McAlister Drive
Suite 103 Phelps House
New Orleans, Louisiana 70118-5645
- Your Bill and Student Account - Bills are rendered on a monthly
basis. Bills will be emailed to the student's Tulane e-mail address. Tulane’s
e-bills are accessible through Gibson Online on Student Accounts. Student must
log in to Student Accounts at http://pandora.tcs.tulane.edu/acctrec/ to view
bills and current activity, authorize others to have access, or to request paper
statements if required. Paper statements are mailed only to those account
holders who have made this request on Student Accounts. Electronic payments
can be made on Student Accounts. While payments made from checking/savings
accounts are free, there is a convenience fee to make credit card payments. A
variety of major credit cards are accepted.
Students are responsible for making sure their parents or other authorized users of the account are signed up for e-billing. Students must invite other authorized users to access their accounts on Student Accounts. FINANCE CHARGES will not be cancelled if e-bill notifications are ignored or improper addresses are supplied by the student. Payment is due on or before the due date printed in the lower right-hand corner of the bill. If we receive full payment of the "Amount Due" shown on the bill on or before the due date, no FINANCE CHARGE will be assessed.
- FINANCE CHARGES - A FINANCE CHARGE will be assessed if any portion of the Amount due remains unpaid after the due date. We figure the FINANCE CHARGE on your account by applying the periodic rate to the "average daily balance" of your account. To get the "average daily balance," we take the beginning balance on your account each day and subtract any payments or credits. We do not add in any new Charges. This gives us the daily balance. Then, we add the daily balances for the billing cycle together and divide the total by the number of days in the billing cycle. This gives us the "average daily balance". To determine the FINANCE CHARGE, we first multiply the average daily balance by the Periodic Rate of .00049315 and then we multiply that amount by the number of days in the billing cycle. The ANNUAL PERCENTAGE RATE on your account is 18%.
- Release of Information - Accounts Receivable is bound by FERPA regulations, which prohibit our representatives from discussing student information with other parties. If a student wishes to share his/her financial account information with parents, guardians or other interested parties, the student must complete and return the Authorization for Release of Information form to Accounts Receivable. The Authorization for Release of Information enables the university to more quickly comply with student and parent requests without jeopardizing the integrity of the account. By completing this form, you will consent to Tulane University disclosing to parties listed all information relating to your Tulane University account. You may revoke this consent at any time by notifying Tulane’s Accounts Receivable Office in writing.
- Not Secured Credit - Your account is not secured credit.
- Cancellation/Entire Balance Due - We may cancel your account and take away your account privileges at any time for any reason. If your account is cancelled, you agree to immediately pay the outstanding balance on your account in full including, without limitation, all FINANCE CHARGES and other fees and expenses due under this agreement.
- Returned Checks - In the event a payment is made on your account and the payment is returned to us unpaid as a result of non-sufficient funds or otherwise, you agree to pay us a fee of $25.00 or 5% of the amount of the payment, whichever is greater. Pre-registration classes secured by a returned payment are subject to cancellation.
- Collection Costs - You agree that if we refer your account to an attorney for collection, you will pay our reasonable attorney’s fees not to exceed 25% of the unpaid amount of your account.
- Change of Terms - We can change the terms of this agreement at any time. The new terms will apply to new Charges and to the outstanding balance on your account on the effective date of the change. We will notify you of any change at least 15 days before the start of the billing cycle when the change takes place.
- Governing Law - This agreement is governed by the laws of the
State of Louisiana. You agree that your account is a consumer credit transaction
governed by the Louisiana Consumer Credit Law (LSA-R.S. 9:3510 et seq.) as it
may be amended.
Addresses on your account are your responsibility. The permanent, local and billing addresses on your account may be changed through Tulane's Gibson Online website.
Your Billing Rights
- Notify Us In Case of Errors or Questions About your Bill- If
you think your bill is wrong, or if you need more information about a
transaction on your bill, e-mail us at email@example.com or you may write us at
Tulane University Accounts Receivable, 35 McAlister Drive, Suite 103, New
Orleans, Louisiana 70118-5676. E-mail or write to us as soon as possible. We
must hear from you no later than 60 days after we sent you the first bill on
which the error or problem appeared. You can telephone us, but doing so will not
preserve your rights.
In your letter, include the following information:
- Your name and account number.
- The dollar amount of the suspected error.
- Describe the error and explain why you believe there is an error. If you need more information, describe the item about which you have a question.
- Your name and account number.
- Your Rights and Our Responsibilities After We Receive Your Written Notice ice - We must acknowledge your letter within 30 days unless we have corrected the
error by then. Within 90 days, we must correct the error or explain why we
believe the bill was correct.
After we receive your letter, we cannot try to collect an amount you question, or report you as delinquent. We can continue to bill you for the amount you question, including FINANCE CHARGES, and we can apply any unpaid amount against your credit limit. You do not have to pay any questioned amount while we are investigating, but you are still obligated to pay the parts of your bill that are not in question.
If we find that we made a mistake on your bill, you will not have to pay any FINANCE CHARGES related to any questioned amount. If we didn't make a mistake, you may have to pay FINANCE CHARGES, and you will have to make up any missed payments on the questioned amount. In either case, we will send you a statement of the amount you owe and the date on which it is due.
If you fail to pay the amount that we think you owe, we may report you as delinquent. However, if our explanation does not satisfy you and you write to us within 10 days telling us that you still refuse to pay, we must tell anyone to whom we have reported you as delinquent that you have a question about your bill and we must tell you the name of anyone to whom we reported you as delinquent. When the matter is finally settled between us, we must tell anyone to whom we reported you that the matter is settled.
If we don't follow these rules, we can't collect the first $50.00 of the questioned amount, even if your bill was correct.
Special Student Requests or Situations
- Financial Aid - If aid has been awarded and accepted, but is
not credited to your account, you may deduct one-half of the total amount of
grants, scholarships or loans awarded for the academic year from the amount
owed. The balance is due by the date specified on your bill.
A borrower has the right to cancel all or part of a federal loan disbursement credited to the student’s Tulane University billing account. A disbursement cancellation request must be made in writing, postmarked within sixty days of the disbursement’s crediting date, and should be mailed to Tulane University Financial Aid Office, 205 Science & Engineering Lab Complex, 6823 St. Charles Avenue, New Orleans , LA 70118; sent via e-mail to firstname.lastname@example.org OR faxed to (504) 862-8750. The amount canceled will be charged to the student’s billing account and returned to the lender.
- Transcripts-Transcript requests will be denied if a student has a balance over $300.00.
- Registration - Registration for any semester may be denied if
you have not paid for all Charges relating to previous semesters, including,
without limitation, tuition, fees, dormitory, board, and miscellaneous Charges.
- Diplomas- Diplomas may not be issued to students whose accounts are not paid in full by the announced Spring, Summer and Fall graduation dates. Payment made after those deadlines should be made with certified funds. Certified fund payment options are: 1. Pay online with a checking or savings account, or with a credit card at http://pandora.tcs.tulane.edu/acctrec/; 2. Pay with cash, cashier’s check, certified check or money order in person at the Bursar’s Office; or 3. Pay by wire transfer from a banking institution to Tulane. See wire instruction form at http://pandora.tcs.tulane.edu/acctrec/pdfs/Wire_Instructions_Amended_201100728.pdf.
- Refunds - All student refunds will be processed through the student’s account, including, without limitation, housing deposits, financial aid, tuition refunds, etc. If a credit balance exists after the processing of such credits, a request for a refund may be made through the Accounts Receivable website. The refund will be in the student's name and may be either: a) direct deposited into a specified bank account, b) a check or c) by other methods if available and requested by the student.
Student Mandatory Fees and Charges
The fees listed below are not subject to dispute and are due from the student regardless if services are utilized.
- Academic Support Services Fee - The Academic Support Services Fee provides certain academic resources to all Tulane students. The fee enables students to have access to the University's computer services, data, voice, and internet hook-ups, including those services provided by all outside vendors. In addition, tutoring and counseling services, on-line library, inter loan services and other support services, such as, the language and science laboratories, are covered by this fee.
- Student Health Center - The Student Health fee provides students with primary care, psychiatric, and contraceptive care at the Student Health Center. It also contributes to health education programs, drug/alcohol counseling and the Tulane Emergency Medical Service. This fee is not a health insurance premium.
- Student Activity Fee - The student body at Tulane assesses itself a Student Activity Fee to support its activities. The Student Activity fee entitles students to participate in or attend supported activities, readership of a weekly student newspaper and admission to many events, movies, and lectures.
- Student Recreation Center Fee - Fulltime students will be assessed for membership to the Reily Recreation Center. Part-time students have the option to join the Recreation Center.
- Student Medical Insurance - University policy requires that all full-time students have medical insurance. Prior to fall semester, full time students will receive full details regarding the Tulane-sponsored insurance plan. You will need to complete the online Medical Insurance enrollment/waiver process to either enroll or decline this coverage. If you do not respond by the deadline, you will automatically be enrolled in this plan and charged the annual premium.
- Tuition Remission - Failure to attend does not constitute a withdrawal. To obtain a remission of tuition, the student must complete drop/add form(s) with Academic Advising. Tuition will be reduced based on the date of withdrawal. Please consult the Registrar's Academic Calendar for specific dates. Tuition remission will be credited to the student's account. If tuition has been paid by tuition waiver or other financial aid, the tuition credit will be transferred from the student’s account to the waiver or aid. Fees are not refundable.
- Tulane Refund Insurance Plan - An insurance program is available for circumstances where a student is unable to complete a semester due to illness, accident, etc. The Tulane Refund Insurance Plan is offered by Sallie Mae Insurance. Further information or questions should be directed to Sallie Mae Insurance at (877) 445-0264 or visit www.tuitioninsuranceplan.com/tulane for more information.