Frequently Asked Questions
Students may authorize each parent to access their online student account
directly. Once each account is created, authorized users will have access to
view electronic billing statements, view account activity & history, and access
electronic payment options. Additionally, authorized users will receive direct
billing notifications by email when new statements are available.
If requested, Tulane will issue one paper statement per student per month to a billing address provided.
Students: Click this link to learn how to create an Authorized User (Parent).
Parents and others must be preauthorized (see FAQ #1) by the student to view online billing information. Upon authorization, parents and other payers will receive an enrollment invitation containing account registration instructions.
- Send your Student here: Click this link to learn how to create an Authorized User (Parent).
Students - Your username is your Tulane email username. Your password is your Tulane email address password. If you have forgotten your username or lost your password, please contact the Help Desk at (504) 862-8888.
Authorized Users (Parents) - Your username is the email address at which you receive eBill notifications. If you do not know your password, follow these simply steps:
- 1) Go to: https://secure.touchnet.net/C21526_tsa/web/login.jsp
- 2) Type your E-Mail Address
- 3) Click the "e-mailed" link in the "Forgot your password?" box
You will receive a new password, usually in less than one minute. If you do not receive it quickly, check your junk/spam folder. If you have not received a password after five minutes, or receive an error message on this page, please contact Accounts Receivable at email@example.com or (504) 865-5368.
The most efficient and timely way to make a payment to your account is to pay online at http://pandora.tcs.tulane.edu/acctrec/default.asp charging your checking or savings account. These payments are received automatically Monday through Friday and there are no convenience fees added.
TouchNet PayPath, a third-party processor, accepts all major credit cards on our
behalf. A non-refundable PayPath Payment Service charge of 2.75%
(minimum $3.00) will be added to the payment. The service fee will
appear as a separate line item on your bank statement, and is not collected by
Tulane University. Only the principal payment amount is received by Tulane and credited to your student
Important: TouchNet PayPath processes all debit cards as credit card payments. An easy way to avoid the service fee is to record an Electronic Web Payment from a checking or savings account, using your routing and account number.
Accounts Receivable does not accept credit card payments in the office or by phone.
No. Accounts Receivable personnel cannot accept any payments by telephone. You can make online payments at http://pandora.tcs.tulane.edu/acctrec/default.asp.
Checks or money orders should be mailed to:
Bursar Office #1685
35 McAlister Drive
New Orleans, LA 70118-5645
Please do not mail cash payments.
Payments must be received by Tulane by the due date. If a previous balance remains after the due date, a finance charge is automatically assessed.
You may have selected a payment date in the future. If so, your payment will not credit until that date. To see if this is the case, log in to your Student Account and access the Payments tab. If you have any pending payments, it will be listed near the bottom of the tab.
TMS payments post to your Tulane account after the 25th of the month. Any payments received by TMS after the 15th of the month, will post during the following month.
- Tuition and Fees - Tuition and fees are automatically calculated based on the student’s curriculum and registration (school/college, level or program of study, number of hours, etc.) If you feel that a tuition or fee charge is incorrect, please verify your curriculum with your school, or contact Accounts Receivable at (504) 865-5368 or firstname.lastname@example.org for assistance.
- Library Fines - Library Circulation Desk at (504) 865-5689 or email@example.com
- Traffic Permits and Citations (Main Campus) - Public Safety Traffic Office at (504) 865-5424 or firstname.lastname@example.org
- Parking Fees (Health Sciences Center) - Parking Services (504) 988-5577
- Bookstore Charges - Tulane Bookstore at (504) 865-5913 or email@example.com
- Scholarships, Grants and Loans - Office of Financial Aid at (504) 988-6135 or firstname.lastname@example.org
- Housing Charges / Damage Charges - Housing and Residence Life at (504) 865-5724 or email@example.com
- Meal Plan Charges - Dining Services at (504) 865-5712 or firstname.lastname@example.org
- Refunds, Missing payments & 1098T form questions - Accounts Receivable at (504) 865-5368 or email@example.com
ACD SUP SER FEE MANDATORY
Academic Support Services Fee-The Academic Support Services Fee provides certain academic resources to all Tulane students. The fee enables students to have access to the University's computer services, data, voice, and internet hook-ups, including those services provided by all outside vendors. In addition, tutoring and counseling services, on-line library, inter loan services and other support services, such as the language and science laboratories, are covered by this fee.
STD ACT FEE MANDATORY
Student Activity Fee-The student body at Tulane assesses itself a Student Activity Fee to support its activities. The Student Activity fee entitles students to participate in or attend supported activities, readership of a weekly student newspaper and admission to many intercollegiate athletic contests, movies, and lectures.
HEALTH CTR FEE MANDATORY
Student Health Center-The Student Health fee provides students with primary care, psychiatric, and contraceptive care at the Student Health Center. It also contributes to health education programs, drug/alcohol counseling and the Tulane Emergency Medical Service. This fee is not an insurance premium.
RECREATION CTR FEE MAND
Student Activity Fee Recreation Center- Fulltime students will be assessed for membership to the Reily Recreation Center. Part-time students have the option to join the Recreation Center.
14. I am not going to use the Reily Sports and Recreation Center. Can you cancel the Recreation Center fee?
No. The Recreation Center Fee is mandatory for all full time students. It cannot be canceled.
Registration blocks are placed on accounts with past due balances. In order to have the block removed, you must pay your account balance.
Transcripts blocks are placed on accounts with past due balances. In order to have the block removed, you must pay your account balance.
Diplomas are financially encumbered if the student account balance is not paid. This encumbrance is applicable to graduating students only. Your account balance must be paid in full for the diploma to be released.
18. I have a block on my account because my aid has not posted yet. Can the block be removed so I can register?
Registration blocks can only be removed when the account balance is paid in full. Please contact the Financial Aid Office regarding any outstanding financial aid.
Tuition calculations are processed several times per week. If an adjustment is not posted within a week, please contact your academic advisor or Dean's office to determine if the drop was recorded and is eligible for refund. Also, you may contact Accounts Receivable at (504) 865-5368 or firstname.lastname@example.org for assistance.
An anticipated credit of financial aid is posted at the beginning of the semester in order to provide a more accurate billing statement. Anticipated aid is placed on the accounts to show expected financial aid. When the actual aid is credited, the anticipated aid is reversed.
Actual Financial Aid posts at the beginning of each semester. It is processed by the Financial Aid Office. For a specific date of credit, please contact at (504) 865-5723 or email@example.com.
Tulane credits actual TOPS Scholarships after receipt of the funds from the state of Louisiana. The funds are generally received near the end of the semester.
23. Only half of my Commitment Deposit has been credited to my account. When will the other half be credited?
The second half of the Commitment Deposit is retained as a housing security deposit and will be released after the student terminates his/her contract with Housing/Residential Life.
Employees must apply for Tuition Waivers each semester on the Tulane Workforce Management website http://www.tulane.edu/~wfmo/forms/forms.html before the posted deadline for that semester. Please contact Workforce Management to ensure that your waiver is approved and will be credited to your account.
For Example: -$500.00
The minus sign (-) means the amount is a credit or negative amount. Charges are recorded as positive amounts on your account. Payments, Financial Aid credits and other credits are recorded as negative amounts. A negative account balance indicates a credit balance.
If there is a credit balance on your account, you must request a refund on Gibson Online. Each refund request is reviewed for approval. Please allow 1 - 3 business days for a response to your request. If approved, direct deposits will be processed within 1 - 3 business days; checks will be printed and available within 2 -3 weeks.
Log in to Gibson Online and click View Online Account in the Student Account channel. Then, proceed to the eRefunds tab and verify or setup a direct deposit account.
Haven't added a refund account yet? Click here to learn how to configure a refund direct deposit account.
Yes. 1098-T statements are mailed to your permanent address as well as published to your NetPay account. Click here for instructions on how to view a printable copy online. Additional information about the 1098-T statement is available here.
Students should log into Gibson Online with their Tulane username and password. An option to Update Addresses and Phones can be found on the left-hand side under the Other Self-Service subcategory.
No. If you make partial payments on a past due account, finance charges will continue to accrue and your registration, transcript and diploma will remain encumbered until the balance is paid in full.