Frequently Asked Questions

1. Why am I not allowed to access my son/daughter's account without his/her permission?

2. My parents are separated/divorced. How can I make sure each parent receives a copy of my bill?

3. I would like to pay the student's account, but I can't log into the account. What can I do?

4. I don't remember my user name and password. Can you tell me how to access them?

5. What is the best way to make a payment?

6. May I pay with a credit card?

7. Can you take a payment by phone?

8. Where should I mail my payment?

9. My payment was postmarked by the due date. Why do I have a finance charge?

10. I made a payment online today, but it does not appear on my account.

11. When will my Tuition Management System (TMS) payment post to my account?

12. Who do I contact about the following charges? 

13. What is the purpose of the following fees?

14. I am not going to use the Reily Sports and Recreation Center. Can you cancel the Recreation Center fee?

15. Why is my registration blocked by Accounts Receivable?

16. Why is my transcript blocked by Accounts Receivable?

17. What does "Diploma Encumbered" mean on my Recent Activity display?

18. I have a block on my account because my aid has not posted yet. Can the block be removed so I can register?

19. I added or dropped a class on my schedule. When will my account be adjusted?

20. What is Anticipated Financial Aid?

21. When will my financial aid post to my account?

22. When will actual TOPS funds be credited to my account?

23. Only half of my Commitment Deposit has been credited to my account. When will the other half be credited?

24. When will my tuition waiver be credited to my account?

25. Some items on my account contain a minus sign or parentheses.  What does this mean?

26. When will my refund be processed?

27. How can I check if my refund direct deposit information is in the system?

28. Can 1098T forms be accessed online?

29. How can I change my billing address?

30. Is there a payment plan for past due balances?

 

 

1. Why am I not allowed to access my son/daughter's account without his/her permission?

The student is financially responsible for his/her Tulane account, and is protected by the  Family Educational Rights and Privacy Act (FERPA) and Tulane's privacy policy.  However, students may give parents/others online access to their accounts as described in item #2 below.  Students may also sign release forms authorizing Accounts Receivable staff to share information with parents over the phone and in person.

2. My parents are separated/divorced. How can I make sure each parent receives a copy of my bill?

Students may authorize each parent to access their online student account directly. Once each account is created, authorized users will have access to view electronic billing statements, view account activity & history, and access electronic payment options. Additionally, authorized users will receive direct billing notifications by email when new statements are available.

If requested, Tulane will issue one paper statement per student per month to a billing address provided.

Students: Click this link to learn how to create an Authorized User (Parent).

3. I would like to pay the student's account, but I can't log into the account. What can I do?

Parents and others must be preauthorized (see FAQ #1) by the student to view online billing information. Upon authorization, parents and other payers will receive an enrollment invitation containing account registration instructions.


4. I don't remember my username and password. Can you tell me how to access them?

Students - Your username is your Tulane email username. Your password is your Tulane email address password. If you have forgotten your username or lost your password, please contact the Help Desk at (504) 862-8888.

Authorized Users (Parents) - Your username is the email address at which you receive eBill notifications. If you do not know your password, follow these simply steps:

  1. 1) Go to: https://secure.touchnet.net/C21526_tsa/web/login.jsp
  2. 2) Type your E-Mail Address
  3. 3) Click the "e-mailed" link in the "Forgot your password?" box

You will receive a new password, usually in less than one minute. If you do not receive it quickly, check your junk/spam folder.  If you have not received a password after five minutes, or receive an error message on this page, please contact Accounts Receivable at acctrec@tulane.edu or (504) 865-5368.

5.  What is the best way to make a payment?

The most efficient and timely way to make a payment to your account is to pay online at http://pandora.tcs.tulane.edu/acctrec/default.asp charging your checking or savings account.  These payments are received automatically Monday through Friday and there are no convenience fees added.

6. May I pay with a credit card?

TouchNet PayPath, a third-party processor, accepts all major credit cards on our behalf. A non-refundable PayPath Payment Service charge of 2.75% (minimum $3.00) will be added to the payment. The service fee will appear as a separate line item on your bank statement, and is not collected by Tulane University. Only the principal payment amount is received by Tulane and credited to your student account.

Important:  TouchNet PayPath processes all debit cards as credit card payments.  An easy way to avoid the service fee is to record an Electronic Web Payment from a checking or savings account, using your routing and account number.

Accounts Receivable does not accept credit card payments in the office or by phone.

7. Can you take a payment by phone?

No. Accounts Receivable personnel cannot accept any payments by telephone. You can make online payments at http://pandora.tcs.tulane.edu/acctrec/default.asp.

8. Where should I mail my payment?

Checks or money orders should be mailed to:

Tulane University
Bursar Office, Bruff Commons
31 McAlister Drive
New Orleans, LA 70118

Please do not mail cash payments.

9. My payment was postmarked by the due date. Why do I have a finance charge?

Payments must be received by Tulane by the due date. If a previous balance remains after the due date, a finance charge is automatically assessed.

10. I made a payment online today, but it does not appear on my account.

You may have selected a payment date in the future.  If so, your payment will not credit until that date.  To see if this is the case, log in to your Student Account and access the Payments tab.  If you have any pending payments, it will be listed near the bottom of the tab.

11. When will my Tuition Management System (TMS) payment post to my account?

TMS payments post to your Tulane account after the 25th of the month. Any payments received by TMS after the 15th of the month, will post during the following month.

12. Who do I contact about the following charges?

13. What is the purpose of the following fees?

ACD SUP SER FEE MANDATORY
Academic Support Services Fee-The Academic Support Services Fee provides certain academic resources to all Tulane students. The fee enables students to have access to the University's computer services, data, voice, and internet hook-ups, including those services provided by all outside vendors. In addition, tutoring and counseling services, on-line library, inter loan services and other support services, such as the language and science laboratories, are covered by this fee.

STD ACT FEE MANDATORY
Student Activity Fee-The student body at Tulane assesses itself a Student Activity Fee to support its activities. The Student Activity fee entitles students to participate in or attend supported activities, readership of a weekly student newspaper and admission to many intercollegiate athletic contests, movies, and lectures.

HEALTH CTR FEE MANDATORY 
Student Health Center-The Student Health fee provides students with primary care, psychiatric, and contraceptive care at the Student Health Center. It also contributes to health education programs, drug/alcohol counseling and the Tulane Emergency Medical Service. This fee is not an insurance premium.

RECREATION CTR FEE MAND
Student Activity Fee Recreation Center- Fulltime students will be assessed for membership to the Reily Recreation Center. Part-time students have the option to join the Recreation Center.

14. I am not going to use the Reily Sports and Recreation Center. Can you cancel the Recreation Center fee?

No.  The Recreation Center Fee is mandatory for all full time students.  It cannot be canceled.

15. Why is my registration blocked by Accounts Receivable?

Registration blocks are placed on accounts with past due balances. In order to have the block removed, you must pay your account balance.

16. Why is my transcript blocked by Accounts Receivable?

Transcripts blocks are placed on accounts with past due balances. In order to have the block removed, you must pay your account balance.

17. What does "Diploma Encumbered" mean on my Holds display?

Diplomas are financially encumbered if the student account balance is not paid. This encumbrance is applicable to graduating students only. Your account balance must be paid in full for the diploma to be released.

18. I have a block on my account because my aid has not posted yet. Can the block be removed so I can register?

Registration blocks can only be removed when the account balance is paid in full. Please contact the Financial Aid Office regarding any outstanding financial aid.

19. I added or dropped a class on my schedule. When will my account be adjusted?

Tuition calculations are processed several times per week. If an adjustment is not posted within a week, please contact your academic advisor or Dean's office to determine if the drop was recorded and is eligible for refund. Also, you may contact Accounts Receivable at (504) 865-5368 or acctrec@tulane.edu for assistance.

20. What is Anticipated Financial Aid?

An anticipated credit of financial aid is posted at the beginning of the semester in order to provide a more accurate billing statement. Anticipated aid is placed on the accounts to show expected financial aid. When the actual aid is credited, the anticipated aid is reversed.

21. When will my financial aid post to my account?

Actual Financial Aid posts at the beginning of each semester. It is processed by the Financial Aid Office. For a specific date of credit, please contact at (504) 865-5723 or finaid@tulane.edu.

22. When will actual TOPS funds be credited to my account?

Tulane credits actual TOPS Scholarships after receipt of the funds from the state of Louisiana. The funds are generally received near the end of the semester.

23. Only half of my Commitment Deposit has been credited to my account. When will the other half be credited?

The second half of the Commitment Deposit is retained as a housing security deposit and will be released after the student terminates his/her contract with Housing/Residential Life.

24. When will my tuition waiver be credited to my account?

Employees must apply for Tuition Waivers each semester on the Tulane Workforce Management website http://www.tulane.edu/~wfmo/forms/forms.html before the posted deadline for that semester. Please contact Workforce Management to ensure that your waiver is approved and will be credited to your account.

25. Some items on my account contain a minus sign.  What does this mean?

For Example:  -$500.00        
The minus sign (-) means the amount is a credit or negative amount.  Charges are recorded as positive amounts on your account.  Payments, Financial Aid credits and other credits are recorded as negative amounts.  A negative account balance indicates a credit balance.

26. When will my refund be processed?

If there is a credit balance on your account, you must request a refund on Gibson Online. Each refund request is reviewed for approval. Please allow 1 - 3 business days for a response to your request. If approved, direct deposits will be processed within 1 - 3 business days; checks will be printed and available within 2 -3 weeks.

27. How can I check if my refund direct deposit information is in the system?

Log in to Gibson Online and click View Online Account in the Student Account channel. Then, proceed to the eRefunds tab and verify or setup a direct deposit account.

Haven't added a refund account yet? Click here to learn how to configure a refund direct deposit account.

28. Can 1098T forms be accessed online?

Yes. 1098-T statements are mailed to your permanent address as well as published to your NetPay account. Click here for instructions on how to view a printable copy online. Additional information about the 1098-T statement is available here.

29. How can I change my billing address?

Students should log into Gibson Online with their Tulane username and password. An option to Update Addresses and Phones can be found on the left-hand side under the Other Self-Service subcategory.

30. Is there a payment plan for past due balances?

No. If you make partial payments on a past due account, finance charges will continue to accrue and your registration, transcript and diploma will remain encumbered until the balance is paid in full.

 

Tulane University, 35 McAlister Drive Ste 103, New Orleans, LA 70118 | phone: 504.865.5368 | fax: 504.862.8758 | acctrec@tulane.edu