Frequently Asked Questions

1. Why am I not allowed to access my son/daughter's account without his/her permission?

2. My parents are separated/divorced. How can I make sure that each parent receives a copy of my bill?

3. I would like to pay the student's account, but I can't log into the account. What can I do?

4. I don't remember my user name and password. Can you tell me how to access them?

5. What is the best way to make a payment?

6. May I pay with a credit card?

7. Can you take a payment by phone?

8. Where should I mail my payment?

9. My payment was postmarked by the due date. Why do I have a finance charge?

10. I made a payment online today, but it does not appear on my account.

11. When will my Tuition Management System (TMS) payment post to my account?

12. Who do I contact about the following charges? 

13. What is the purpose of the following fees?

14. I am not going to use the Reily Sports and Recreation Center. Can you cancel the Recreation Center fee?

15. Why is my registration blocked by Accounts Receivable?

16. Why is my transcript blocked by Accounts Receivable?

17. What does "Diploma Encumbered" mean on my Recent Activity display?

18. I have a block on my account because my aid has not posted yet. Can the block be removed so I can register?

19. I added or dropped a class on my schedule. When will my account be adjusted?

20. What is Anticipated Financial Aid?

21. When will my financial aid post to my account?

22. When will actual TOPS funds be credited to my account?

23. Only half of my Commitment Deposit has been credited to my account. When will the other half be credited?

24. When will my tuition waiver be credited to my account?

25. Some items on my account contain a minus sign or parentheses.  What does this mean?

26. When will my refund be processed?

27. How can I check if my refund direct deposit information is in the system?

28. Can 1098T forms be accessed online?

29. How can I change my billing address?

30. Is there a payment plan for past due balances?

 

 

1. Why am I not allowed to access my son/daughter's account without his/her permission?

The student is financially responsible for his/her Tulane account, and is protected by the  Family Educational Rights and Privacy Act (FERPA) and Tulane's privacy policy.  However, students may give parents/others online access to their accounts as described in item #2 below.  Students may also sign release forms authorizing Accounts Receivable staff to share information with parents.

2. My parents are separated/divorced. How can I make sure that each parent receives a copy of my bill?

Students may register each parent to receive electronic statements online at http://pandora.tcs.tulane.edu/acctrec/NetPay.asp. There is no limit to the number of “other payer” accounts the student may authorize to view online billing information. Tulane only issues paper statements by request.  If requested, Tulane will only issue one paper statement per student per month to the billing address provided.

3. I would like to pay the student's account, but I can't log into the account. What can I do?

Parents and other payers must be preauthorized by the student to view online billing information. Upon authorization, parents and other payers will receive an enrollment invitation containing important account registration instructions.

4. I don't remember my username and password. Can you tell me how to access them?

Students - Your username is your Tulane email username. Your password is your Tulane email address password. If you have forgotten your username or lost your password, please contact the Help Desk at (504) 862-8888.

Current and former Tulane employees (non-students) - Please email acctrec@tulane.edu for your login credentials.

Parents & Other Payers - Please browse to https://bosebill.salliemae.com/NetPay/EBPP/TU/Bursar/Tuition+and+Fees/275/ForgotUserId.aspx to access your username or https://bosebill.salliemae.com/NetPay/EBPP/TU/Bursar/Tuition+and+Fees/275/ForgotPassword.aspx to reset your password.

5.  What is the best way to make a payment?

The most efficient and timely way to make a payment to your account is to pay online at http://pandora.tcs.tulane.edu/acctrec/default.asp charging your checking or savings account.  These payments are received automatically Monday through Friday and there are no convenience fees added.

6. May I pay with a credit card?

Tulane accepts MasterCard, American Express and Discover card credit card payments made online through NetPay. Tulane does not accept VISA for Accounts Receivable payments. There is a convenience fee assessed for all credit card transactions. Accounts Receivable does not accept credit card payments in the office or by phone.

7. Can you take a payment by phone?

No. Accounts Receivable personnel cannot accept any payments by telephone. You can make online payments at http://pandora.tcs.tulane.edu/acctrec/default.asp.

8. Where should I mail my payment?

Checks or money orders should be mailed to:

Tulane University
Bursar Office, Bruff Commons
31 McAlister Drive
New Orleans, LA 70118

Please do not mail cash payments.

9. My payment was postmarked by the due date. Why do I have a finance charge?

Payments must be received by Tulane by the due date. If a previous balance remains after the due date, a finance charge is automatically assessed.

10. I made a payment online today, but it does not appear on my account.

Payments are retrieved from our online systems at 4:00pm each business day. Payments made before 4:00pm will be posted to your account on the next business day. Payments made after 4 :00pm will be effective the following business day and will post to your account the day after the effective date.

11. When will my Tuition Management System (TMS) payment post to my account?

TMS payments post to your Tulane account after the 25th of the month. Any payments received by TMS after the 15th of the month, will post during the following month.

12. Who do I contact about the following charges?

13. What is the purpose of the following fees?

ACD SUP SER FEE MANDATORY
Academic Support Services Fee-The Academic Support Services Fee provides certain academic resources to all Tulane students. The fee enables students to have access to the University's computer services, data, voice, and internet hook-ups, including those services provided by all outside vendors. In addition, tutoring and counseling services, on-line library, inter loan services and other support services, such as the language and science laboratories, are covered by this fee.

STD ACT FEE MANDATORY
Student Activity Fee-The student body at Tulane assesses itself a Student Activity Fee to support its activities. The Student Activity fee entitles students to participate in or attend supported activities, readership of a weekly student newspaper and admission to many intercollegiate athletic contests, movies, and lectures.

HEALTH CTR FEE MANDATORY 
Student Health Center-The Student Health fee provides students with primary care, psychiatric, and contraceptive care at the Student Health Center. It also contributes to health education programs, drug/alcohol counseling and the Tulane Emergency Medical Service. This fee is not an insurance premium.

RECREATION CTR FEE MAND
Student Activity Fee Recreation Center- Fulltime students will be assessed for membership to the Reily Recreation Center. Part-time students have the option to join the Recreation Center.

14. I am not going to use the Reily Sports and Recreation Center. Can you cancel the Recreation Center fee?

No.  The Recreation Center Fee is mandatory for all full time students.  It cannot be canceled.

15. Why is my registration blocked by Accounts Receivable?

Registration blocks are placed on accounts with past due balances. In order to have the block removed, you must pay your account balance.

16. Why is my transcript blocked by Accounts Receivable?

Transcripts blocks are placed on accounts with past due balances. In order to have the block removed, you must pay your account balance.

17. What does "Diploma Encumbered" mean on my Recent Activity display?

Diplomas are financially encumbered if the student account balance is not paid. This encumbrance is applicable to graduating students only. Your account balance must be paid in full for the diploma to be released.

18. I have a block on my account because my aid has not posted yet. Can the block be removed so I can register?

Registration blocks can only be removed when the account balance is paid in full. Please contact the Financial Aid Office regarding any outstanding financial aid.

19. I added or dropped a class on my schedule. When will my account be adjusted?

Tuition calculations are processed several times per week. If an adjustment is not posted within a week, please contact your academic advisor or Dean's office to determine if the drop was recorded and is eligable for refund. Also, you may contact Accounts Receivable at (504) 865-5368 or acctrec@tulane.edu for assistance.

20. What is Anticipated Financial Aid?

An anticipated credit of financial aid is posted at the beginning of the semester in order to provide a more accurate billing statement. Anticipated aid is placed on the accounts to show expected financial aid. When the actual aid is credited, the anticipated aid is reversed.

21. When will my financial aid post to my account?

Actual Financial Aid posts at the beginning of each semester. It is processed by the Financial Aid Office. For a specific date of credit, please contact at (504) 865-5723 or finaid@tulane.edu.

22. When will actual TOPS funds be credited to my account?

Tulane credits actual TOPS Scholarships after receipt of the funds from the state of Louisiana. The funds are generally received near the end of the semester.

23. Only half of my Commitment Deposit has been credited to my account. When will the other half be credited?

The second half of the Commitment Deposit is retained as a housing security deposit and will be released after the student terminates his/her contract with Housing/Residential Life.

24. When will my tuition waiver be credited to my account?

Employees must apply for Tuition Waivers each semester on the Tulane Workforce Management website http://www.tulane.edu/~wfmo/forms/forms.html before the posted deadline for that semester. Please contact Workforce Management to ensure that your waiver is approved and will be credited to your account.

25. Some items on my account contain a minus sign or parentheses.  What does this mean?

For Example:  -$500.00 or ($500.00)        
The minus sign (-) and parentheses ( ) mean the amount is a credit or negative amount.  Charges are recorded as positive amounts on your account.  Payments, Financial Aid credits and other credits are recorded as negative amounts.  A negative account balance indicates a credit balance.

26. When will my refund be processed?

If there is a credit balance on your account, you must request a refund on the Accounts Receivable website. Each refund request is reviewed for approval and if approved, direct deposits will be processed within 3-5 business days; checks will be printed and available within 3-10 business days.

27. How can I check if my refund direct deposit information is in the system?

Log in to NetPay and browse to the My Profile tab. In the Bank Account Profiles section near the bottom of the page, you should see a checking or savings account with YES indicated under the Enabled for Refund column.

Haven't added a refund account yet? Click here to learn how to configure a refund direct deposit account.

28. Can 1098T forms be accessed online?

Yes. 1098-T statements are mailed to your permanent address as well as published to your NetPay account. Click here for instructions on how to view a printable copy online. Additional information about the 1098-T statement is available here.

29. How can I change my billing address?

Students should log into Gibson Online with their Tulane username and password. An option to Update Addresses and Phones can be found on the left-hand side under the Other Self-Service subcategory.

30. Is there a payment plan for past due balances?

No. If you make partial payments on a past due account, finance charges will continue to accrue and your registration, transcript and diploma will remain encumbered until the balance is paid in full.

 

Tulane University, 35 McAlister Drive Ste 103, New Orleans, LA 70118 | phone: 504.865.5368 | fax: 504.862.8758 | acctrec@tulane.edu