Refund Disbursement


Your student account may become eligible for a credit balance refund if new payments/credits have overpaid your account. Refunds are not granted for anticipated payments, such as financial aid not yet disbursed.

Request a Refund

Students with a credit balance (displayed as a negative number) may request a refund through Gibson Online. Please allow 1 -3 business days for a response to your request as all requests are processed in the order in which they are received. If approved, the status of your request will be updated to Approved and your account will be debited with a refund transaction. Once the refund transaction is posted, your funds will be disbursed either by direct deposit or mailed checked as described below.

Return to Request a Refund form for status updates. Only one request in "Requested" status is allowed at any one time.

Step-by-Step: How to request a refund

Disbursement Methods

Direct deposit is the fastest and easiest method to receive funds. After approving a refund request, Tulane will attempt to disburse funds to the account configured on your eRefunds profile. If you have not added a direct deposit account to your profile before approval, we will notify you that we are missing this information and hold your refund for seven (7) days pending configuration of an account. Once configured, your refund will disburse as normal. If not configured during the hold period, your refund will be queued into the next USPS refund check batch.

Please allow 1 - 3 business days for refund request approval. Following approval, most banks will process your direct deposit refund within 1 - 2 business days.

Step-by-Step: Adding a Direct Deposit Account

 

Direct deposit is strongly recommended for refund disbursement. Check disbursements will only be issued in cases where direct deposit is not available. If you have not added a direct deposit account to your profile before refund request approval, we will notify you that we are missing this information and hold your refund for seven (7) days pending configuration of an account. If not configured during the hold period, your refund will be queued into the next USPS refund check batch at the conclusion of the hold period.

Check batches are run each week on Mondays and remitted to the US Postal Service by Wednesday. Your refund check will be mailed to the first available address in this hierarchy: Local or Billing or Permanent Address. It is your responsibility to keep your mailing addresses up-to-date on your student account. There is a two weeks waiting period from the mailed date before a mailed check can be reported as "lost". Replacement checks will take an additional two weeks to receive.

Please allow 1 -3 business days for refund request approval, and 2 - 3 weeks for check print, mail, and delivery.

Frequently Asked Questions

Step-by-Step: How to request a refund

  1. 1) Log into Gibson Online http://gibson.tulane.edu

  2. 2) After verifying a credit balance is available, click Request a Refund hyperlink in the Student Account channel (top right corner of tab).
    Request a Refund

  3. 3) Click Request Refund button. 
    Refund Requested

  4. If approved, the status of your request will be updated to "Approved". Check back to this form for status updates.

  5. Remember to add or verify an eRefunds Direct Deposit account!

Step-by-Step: Add a direct deposit account

  1. 1) Log into Gibson Online http://gibson.tulane.edu

  2. 2) Click View Online Account in the Student Account channel (top right corner)
    View Online Account

  3. 3) Click eRefunds tab
    eRefunds Tab

  4. 4) Click Set Up Account

  5. If you have previously stored a payment ACH account, you may select that account at this point as your preferred refund direct deposit account.
    Click Set Up Account

  6.  5) Enter your US bank checking or savings account information, then click Continue
    Enter US Bank Account Information

  7. 6) Confirm bank information is correct (retrieved from your entered routing number), then click "I Agree".
    Review Agreement

  8. 7) Click Continue - You're done!
    Your Direct Deposit Account is Added

  9.  

  10. If you are adding this account in anticipation of a refund, please remember that you will need to request a refund through Gibson Online.  Steps to request a refund are detailed above.

  11. If approved, the status of your request will be updated to "Approved".

 

Tulane University, 35 McAlister Drive Ste 103, New Orleans, LA 70118 | phone: 504.865.5368 | fax: 504.862.8758 | acctrec@tulane.edu